Your privacy is our top priority at cv995. This policy clearly outlines what data we collect, how it is used, and what your rights are. We are committed to providing a safe and transparent experience for users in Bangladesh.
Last Updated: January 2026
Various types of information are collected when you register and use services on the cv995 platform. Data is collected solely to improve service quality and ensure your security. The types of data collected are detailed below.
When you create an account, we collect your name, date of birth, mobile number, email address, and password. You may also be required to provide national ID or passport details during the identity verification (KYC) process. This information is essential for account security and delivering accurate services. We never collect personal data beyond what is necessary.
When you use the cv995 website or app, your device type, operating system, browser version, IP address, and screen resolution are collected automatically. This information is used to improve platform performance and detect suspicious activity. A device ID may also be recorded when accessing from a mobile device.
To support Bangladeshi users, transaction data via local payment methods including bKash, Nagad, and Rocket is stored. This includes transaction amount, date, method, and reference number. Full payment card details are never stored on our servers — only encrypted tokens are used. All financial data is handled under strict security protocols.
Cv995 uses cookies and similar technologies to enhance your experience on the website. This includes session cookies, preference cookies, and analytical cookies. You can manage or delete cookies through your browser settings at any time, though some features may be limited as a result.
Cv995 uses your data only for specific, clearly defined purposes. Misuse or unauthorized use of data is strictly prohibited. The purpose of each use is detailed below.
Your information is used for registration, login, and identity verification. This ensures every account is legitimate and protected against unauthorized access. It also applies to the age verification (18+) process.
Financial information is used to verify and process deposits, withdrawals, and bonus payments, and to detect fraudulent transactions.
Usage patterns are analyzed to improve the platform's design, features, and content. Relevant offers and information are shown based on your preferences.
Your registered contact details are used to resolve issues, answer questions, and send important updates. Marketing messages are only sent with your consent, and you can opt out at any time.
Data may need to be retained to comply with applicable laws and regulations and to resolve potential legal disputes. Information related to self-exclusion or limit settings is also retained to support Responsible Gaming.
Cv995 never sells your personal data or passes it to advertisers. However, limited data may be shared with trusted third parties where necessary to operate our services. Every third party operates under a strict confidentiality agreement and may only use the data for its specified purpose.
Only the information necessary to process transactions is shared with local payment gateways such as bKash, Nagad, or bank transfers. These processors maintain their own security standards.
Limited data is shared with an accredited identity verification provider to complete the KYC process. This helps prevent fraud and supports age verification.
Trusted cloud providers are used to maintain secure servers and databases. These providers comply with international security standards.
Sharing information with authorities in response to court orders, government directives, or legal investigations is a legal obligation. Such sharing is always limited to the minimum information required.
Outside of the above, cv995 does not share your data with any third party. This policy will be updated and users will be informed before any new partnerships are formed. All our partners comply with data protection laws in Bangladesh and internationally.
Cv995 applies industry-leading technical and organizational measures to protect user data. TLS/SSL encryption is used during data transmission to guard against interception. Sensitive data stored on servers is secured with AES-256 encryption.
Multi-layer firewalls and intrusion detection systems are active to prevent unauthorized access to our systems. Regular security audits are conducted, and any vulnerabilities identified are addressed promptly. Staff access to data is restricted to the minimum necessary and every access is logged.
Two-Factor Authentication (2FA) is available to help secure your account. Alerts are sent automatically if a suspicious login or unusual activity is detected. In the event of a security breach, it is our policy to promptly notify affected users and take the necessary steps.
Every cv995 user has specific rights over their own data. These rights are straightforward to exercise, and we do our best to respond to requests as quickly as possible. Your key rights are summarized below.
Cv995 retains user data only for as long as necessary. Data for active accounts is kept while the account remains open and is actively used to deliver our services. After an account is closed, certain data may be retained for a specified period to meet legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Information | 5 years after account closure | Legal & regulatory compliance |
| Financial Transaction Records | 7 years from the transaction date | Banking & Financial Law |
| Customer Support Conversations | 2 years after resolution | Quality Assurance & Dispute Resolution |
| Cookies & session data | Up to 1 year | Improving user experience |
| Marketing preferences | Until opt-out date | User Consent Management |
Once the retention period expires, data is securely deleted or anonymized so it can no longer identify any individual. The deletion process is automated and runs on a regular schedule. Users will be notified of any changes to the retention policy.
Cv995 is a platform exclusively for adults aged 18 and above. We do not knowingly collect personal data from minors, and age verification is mandatory during registration. Any account created using false information will be suspended.
We rely on national ID cards and dates of birth to verify age. If a parent or legal guardian believes their child has created an account, please notify our support team immediately. Such accounts will be closed without delay and any collected data will be deleted. Responsible Gaming and the protection of minors are among our highest priorities.
Cv995 may update this Privacy Policy from time to time. Revisions may be made due to service improvements, new legal requirements, or technical changes. After each update, the "Last Updated" date at the top of the page will be revised, and where necessary, a notification will be sent to your registered email. Minor changes will only be reflected on the page, while significant changes will be communicated to you directly.
For material changes, users will be notified at least 14 days before the changes take effect. Continued use of the platform after any changes will be taken as your acceptance of the updated policy. If you do not agree to the changes, you have the right to close your account. We are committed to keeping users informed of policy changes in a transparent manner.
The cv995 website and app use cookies and similar tracking technologies to make your browsing experience smoother and more personalized. Cookies are small text files stored on your device that help the platform remember your preferences. They are essential for maintaining login sessions, saving language preferences, and ensuring security.
These cookies are essential for the platform to function. They are used to maintain login sessions, security tokens, and form data, and cannot be disabled.
Used to understand how users interact with the platform. This data is analyzed anonymously and helps us improve our services.
Helps remember your language, theme, and display preferences. These cookies can be deleted from your browser settings at any time.
You can disable non-essential cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain platform features. We do not use tracking cookies for any third-party advertising networks.
For any privacy-related questions, requests, or complaints, you can reach our dedicated data protection team. We take every request seriously and aim to respond as quickly as possible. You can typically expect an initial response within 3–5 business days.
For complex privacy requests such as data deletion or export, action will be taken within 30 business days of identity verification. Please use your registered email address when contacting us to make identity confirmation easier. If you are unsatisfied with how your complaint is handled, you have the right to escalate it to the relevant regulatory authority.
Your data is always safe and secure at cv995. Our transparent privacy policy and robust security measures ensure you can always play with peace of mind. Create your account today and join Bangladesh's most trusted gaming platform.